Privacy Policy

Introduction

THE EASTWOOD CLUB LTD (ACN 000 223 503) trading as CLUB EASTWOOD - THE BIZZO ("CLUB EASTWOOD - THE BIZZO") respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy seeks to inform you how and why personal information is collected, stored, used, disclosed and protected by CLUB EASTWOOD - THE BIZZO.
 

Application

This Privacy Policy:

a.      applies to all instances where personal information is collected from you or from third parties; and

b.      must be adhered to by all CLUB EASTWOOD - THE BIZZO directors, employees, contractors, members, volunteers, agents, and representatives that have access to Personal Information.

Other CLUB EASTWOOD - THE BIZZO terms and conditions may also apply to you in addition to this Privacy Policy.

In this Privacy Policy:

a.      "personal information" has the definition given to it under the Privacy Act.

b.      "sensitive information" has the definition given to it under the Privacy Act.

c.       "stakeholders", "you", "your" and "yourself" refers to the individual about whom we collect personal information.

d.      "we", "our" and "us" refers to CLUB EASTWOOD - THE BIZZO.

e.      "website" means https://www.eastwoodclub.com.au/.

Acceptance and amendment of policy

This Privacy Policy replaces all other privacy policies of CLUB EASTWOOD - THE BIZZO and may be amended from time to time, without further notice to you. Where there has been a material change to this Privacy Policy, we will notify you by email or by putting a notice on our website.

Your continued use of CLUB EASTWOOD - THE BIZZO website, its services or provision of further personal information to us once you have been notified of the revised Privacy Policy constitutes your deemed acceptance of the revised Privacy Policy.

What personal information do we collect?

Personal information

Where possible, CLUB EASTWOOD - THE BIZZO will obtain your personal information directly from you. The information may be collected through various means such as:

?       Use of our website or mobile applications

?       Attendance at CLUB EASTWOOD - THE BIZZO

?       Attendance at one of our events

?       Filling out paper-based or electronic forms (online)

?       Over the phone

?       Scanning of identification document

?       Applying for employment

?       Interacting, contracting and/or engaging with the CLUB EASTWOOD - THE BIZZO.

?       Upon membership sign up

We will only collect personal information from you that is necessary and relevant to our relationship with you, including to enable us to provide you with entertainment, gaming and membership services. While the precise nature of the personal information we may require will depend on the specific service(s) that we are providing to you and the exact nature of our engagement and relationship with you, we may request that you provide some or all of the following information:

?        Information that we may require to identify you or from which you may reasonably be identified, including your name, gender, date of birth, age, signature, personal identity number, member number, employer, business or company names and numbers, home address and or business address;

?        Information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address;

?        Details of a family member or friend as a point of contact, which shall include the contact's name and contact details;

?        Images from video surveillance and other cameras in CLUB EASTWOOD - THE BIZZO;

?        Images from facial recognition software;

?        Details about your purchases and orders from us and your product and services preferences;

?        Information that we need to employ or otherwise make payments to you or your business/company, such as your name, title, date of birth, citizenship, residency status, qualifications, work history, education history, bank account details, superannuation details, details of any relevant licences, uniform size, basic medical information (such as injuries or allergies) and contact details; and

We kindly note that the above is not an exhaustive list of the information that we may request. 

Sensitive information

The Privacy Act  places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences). Generally, we will not collect sensitive information about you. However, should we need to, for instance if you are applying for a job with us, we would not do so without first obtaining your consent.

We may also collect sensitive personal information where we are provided with such information directly by our clients or service providers to provide our products and services. This may include:

• Government identifiers such as drivers’ licence, passport and Medicare numbers
• Your photograph which will be utilised on your membership card and information;
• Tax file numbers
• Health records;
• Information about racial or ethnic origins;
• Information about criminal convictions;
• Membership of a political association or membership of a trade union.

Anonymity and Pseudonymity

CLUB EASTWOOD - THE BIZZO understands that when dealing with CLUB EASTWOOD - THE BIZZO some members of the public may wish to remain anonymous or use a pseudonym. Although anonymity is an important element of privacy, there are limited circumstances where CLUB EASTWOOD - THE BIZZO allows this, such as when you submit a general enquiry with CLUB EASTWOOD - THE BIZZO or browse our website. CLUB EASTWOOD - THE BIZZO is not required to allow such anonymity or pseudonymity if it is impracticable to do so, or it is otherwise required by law.

In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are however able to determine your IP address.

How we collect Personal Information

CLUB EASTWOOD - THE BIZZO will collect Personal Information in several ways, including but are not limited to:

?        directly from you or when relevant another party, for example when you complete forms provided to you by CLUB EASTWOOD - THE BIZZO including, CLUB EASTWOOD - THE BIZZO attendance or membership forms

?        directly from you or when relevant another party, when such information is provided over the phone, by email or in agreements;

?        at CLUB EASTWOOD - THE BIZZO or site hosted meetings/events/engagements. We may gather basic contact details from you and this data is utilised for identification purposes for security and safety measures and extending future invitations to meetings and events.

?        from our own records of how you use our services;

?        your use of our website and cookies. A 'cookie' is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. Cookies can facilitate a user’s ongoing access to and use of a site. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. You can change the settings in your browser to control how your browser deals with cookies; and/or

?        from a third party or stakeholder as authorised by you.

?        if you engage or contract with us

?        if you make an inquiry regarding our Club, membership, or services

?        if you make an inquiry through our website

?        if you interact with us via social media platforms

?        if you subscribe to any of our mailing lists or use any of our online applications

?        if you enter or participate in any competition with us;

?        if you purchase or order any product from us;

?        if you make a complaint;

?        via our security cameras or other cameras installed (including pick up areas and entrances);

?        via identity scanning software which is utilised for visitor sign in

We may also collect personal information about you from:

?        relatives

?        another members club

?        publicly available sources, including internet search platforms and social media platform, such as Facebook.

?        any person or third party authorised to act on your behalf or authorised to provide your personal information to us;

?        any third party authorised and permitted to provide your personal information to us;

?        anyone sharing information with us for loss prevention and/or law enforcement purposes;

?        any persons you nominate, if you submit an employment application to us; and

?        our related companies including information about your transactions or other interactions with them, including browsing on their websites and apps

?        other sources or from individuals themselves to enable us to deliver professional services.

Confidentiality of Personal Information

Except as otherwise described in this notice, all personal information that is not public information will be treated as confidential at all times. We restrict access to personal information about you to employees of CLUB EASTWOOD - THE BIZZO, who must use that information to provide services to you.

How we store personal information

We want you to have continuing trust in CLUB EASTWOOD - THE BIZZO and its services, so, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure your personal information.

These procedures and safeguards include but are not limited to include implementing strict confidentiality practices for directors, employees, contractors and service providers, and investing in security software to protect against the possibility of cyber-attack or other external threats.

Third party storage providers

We may store electronic records of your personal information with other third parties, including but not limited to:

a.      third party database storage providers, which may be based in Australia and/or overseas; and/or

b.      third party software and stored on a secured electronic cloud server.

In some cases, we may disclose your personal information with contracted information and technology service and storage providers which may be based or hosted outside the location (possibly offshore) where the information is collected. The information and technology service and storage providers may share and store your information to related offshore companies.

CLUB EASTWOOD - THE BIZZO takes all reasonable measures to ensure that third party providers or organisations store any personal information in a safe and secure place and restrict their use of the personal information.

How long do we retain your Personal Information?  

Retention periods

We will only keep your personal information we hold for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations. The retention periods we apply to personal information take account of:

?        legal and regulatory requirements and guidance;

?        limitation periods that apply in respect of taking legal action;

?        our ability to defend ourselves against legal claims and complaints;

?        good practice; and

?        the operational requirements of CLUB EASTWOOD - THE BIZZO business.

Personal information obtained by mistake or indirect collection

Personal information that is collected by mistake or indirectly and is not required for the purpose of carrying on CLUB EASTWOOD - THE BIZZO business will be handle such personal data in accordance with applicable data protection laws.

Why we need to collect Personal Information

CLUB EASTWOOD - THE BIZZO collects Personal Information for a range of purposes relating to our functions and activities, including but not limited to: 

?        consider applications and renewals of membership

?        provide and improve optimal services and information;

?        deliver products and a more personalised experience and service offering;

?        employ you;

?        conduct a range of internal administration activities relating to you, including investigating and handling complaints, processing applications, administering billing services and complying with regulatory and legal requirements.

?        enter into an agreement or contractual relationship with you.

?        to comply to the applicable regulations and laws.

?        to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events;

?        to monitor our sales of products and services and for quality control purposes, including undertaking member or customer surveys and analysis or seeking feedback from members or customers;

?        in the case of our suppliers or service providers, to manage the provision of products and services to us;

?        to monitor customer or member traffic;

?        to assist us in ensuring security, health, and safety, and member/customer protection (including pick-up areas, and entrances);

?        create registers and display information as required by legislation.

?        loss prevention and/or law enforcement purposes;

?        in the case of images from facial recognition software, for loss prevention or store safety purposes;

?        provide Wi-Fi on the premises;

?        provide an events management service;

?        operate functions at the venue;

?        publish and distribute newsletters;

?        perform gaming operations;  

?        or any other purpose disclosed to you at the time the relevant personal information is collected; and

What happens if you don't provide the Personal Information we have requested?

It is entirely your choice as to whether you provide us with your Personal Information. However, if you do not provide the Personal Information we have requested, we might not be able to:

?        create a CLUB EASTWOOD - THE BIZZO membership or account for you;

?        use or access CLUB EASTWOOD - THE BIZZO services or facilities;  

?        enter into any agreements or contract with you;

?        provide some of the products or services which you require;

?        provide you with specific website features and online browsing features;

?        properly investigate or resolve any complaints made by you;

?        processes applications for employment or other assistance;

?        process payments

How we use and disclose personal information

We may use or disclose your personal information for the primary purpose for which it was collected ("primary purpose") i.e.  providing various beverage and food products, entertainment and gaming services and offering membership to CLUB EASTWOOD - THE BIZZO;  We only use personal information for the primary purpose unless you have provided us with your consent.

Any  disclosure of your personal information (excluding sensitive information) for a purpose other than the primary purpose or in relation to the primary purpose ("secondary purpose") will be in accordance with requirements under Privacy Act or other applicable laws or with your consent.

Pursuant to the Privacy Act, disclosure for a secondary purpose is generally not allowed unless an exception applies. some exceptions include where:

?        you would reasonably expect CLUB EASTWOOD - THE BIZZO to use or disclose Your Personal Information for the Secondary Purpose;

?        you have given your consent for your personal information to be used for a secondary purpose;

?        the secondary use or disclosure is required or authorised by law or court or tribunal order;

?        a permitted general situation or health situation exists in relation to the secondary use or disclosure; and/or

?        CLUB EASTWOOD - THE BIZZO reasonably believes that the secondary use or disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

Use

We may use your personal information to:

?        consider your membership application, enquiries and request for our products and services;

?        set up and activate your membership or account with CLUB EASTWOOD - THE BIZZO;

?        provide product and services to you;

?        coordinate delivery of the product and services;

?        facilitate and process your payments;

?        carry out or respond to your queries or requests;

?        provide information to you that you have requested;

?        facilitate reviews and to seek your feedback in relation to particular services provided, customer satisfaction and our relationship with you and to manage any member or customer complaints;

?        to monitor or improve the quality of the products and service that we provide to you;

?        to consider any concerns or complaints you may raise against us;

?        for regulatory reporting and compliance with our legal obligations;

?        to contract or engage with you;

?        to better understand your preferences.

?        appropriately manage our business, such as assessing insurance requirements, conducting audits, and undertaking accreditation processes;

?        provide Wi-Fi on the premises;

?        provide an events management service;

?        operate functions at the venue;

?        publish and distribute newsletters;

?        perform gaming operations; 

?        where required, effectively communicate with third parties, including the applicable Federal and NSW Government Departments;

?        create registers and display information as required by legislation.

?        for any other purpose disclosed to you at the time the relevant personal information is collected

If you have provided us with your personal information and do not wish to receive further information from CLUB EASTWOOD - THE BIZZO, you can send us an email at manager@eastwoodclub.com.au and tell us that you do not want to receive future communications.

Disclosure

We may share your personal information (excluding information that is considered sensitive information) in circumstances where disclosure is associated with the primary purpose. We may share such information with:

?       CLUB EASTWOOD - THE BIZZO affiliates, directors, committee members, contractors, and employees

?       Related entities, our insurers, our sponsors, our legal and financial advisors that are contracted with CLUB EASTWOOD - THE BIZZO.

?       Other business partners to support your relationship with CLUB EASTWOOD - THE BIZZO and to better service you.

We will not give or sell this information to any other company for its use in marketing or solicitation and we will not disclose any sensitive information to any other party without your consent.

We may disclose this information:

?        third parties to facilitate the provision of products and services to you

?        to our third party service providers to assist us in providing and improving our services to you, and to analyse industry trends and better understand your needs or to develop, improve and market our services to you;

?        Government departments responsible for gaming, entertainment and clubs where CLUB EASTWOOD - THE BIZZO is required to do so;

?        For regulatory reporting and compliance with our legal obligations; or

?        anyone authorised by you to receive your personal information including relatives, close friends, guardians (unless CLUB EASTWOOD - THE BIZZO has been informed otherwise and your consent may be express or implied);

?        To our agents, successors and/or assigns.

How to access personal information or ask for a correction

Access

We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.

You can access the personal information we hold by contacting us in writing and confirming who is requesting access to the personal information and for what purpose. On certain occasions, one of our employees may need to identify the person requesting the information. This is usually done by asking the stakeholder to confirm their identity by providing a copy of the stakeholder’s license or coming into our office in person. By taking this extra step, the we are ensuring that the personal information provided is going to the correct person and that personal information is not accessed incorrectly or fraudulently.

Correction

If you consider that there is any personal information that we hold about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you are entitled to request correction of the personal information. After receiving a request from you, we will take reasonable steps to correct your personal information. If we make a correction and we have disclosed the incorrect information to others, you may ask that we notify the recipient of the correction.

Website

IP Address

When you browse or use our website, we are able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to measure the use of our website and to improve the content of our website. Basically, we use your IP address to gather aggregate demographic information.

Encryption technology

Our website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

Third Party Links

The CLUB EASTWOOD - THE BIZZO website contains links to other non-CLUB EASTWOOD - THE BIZZO websites. CLUB EASTWOOD - THE BIZZO is not responsible for the privacy practices or the content of such websites and you should exercise your best judgement when sharing personal information on these websites.

Lodging a complaint and complaint handling

Complaints to CLUB EASTWOOD - THE BIZZO

If you wish to make a complaint about a breach of this Privacy Policy or the Australian Privacy Principles established pursuant to the Privacy Act, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and information.

Your complaint will be referred to our Privacy Officer. The Privacy Officer will investigate the issue and determine the steps that we will undertake to resolve your complaint. You can contact the Privacy Officer using the details set out below. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

Complaints to the OAIC

If you are not satisfied with our response or we fail to provide a response to your complaint within 30 days of receipt of your complaint, you can lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC). The contact details for the OAIC are set out below:

Post:                   GPO Box 5288, Sydney NSW 2001

Ph:                      1300 363 992

Fax:                     (02) 9284 9666

Website:           https://www.oaic.gov.au/  

How to contact CLUB EASTWOOD - THE BIZZO

If you have any other questions, concerns or complaints about our privacy policy or its implementation, please contact our Privacy Officer:

Att:                     The Privacy Officer/Manager of CLUB EASTWOOD - THE BIZZO

Post:                   CLUB EASTWOOD - THE BIZZO, 6a Hillview Road, Eastwood, New South Wales, Australia,2122.

Ph:                      02 9874 0221

Email:                manager@eastwoodclub.com.au

Website:           https://www.eastwoodclub.com.au/